#1 - Contact Center Recruitment

The Quick Wins about recruitment for the client center start with the idea of creating a profile on social media and the need to work with it. This is followed by workshops and analyses, defining the target group and channels, searching for local channels, and interesting findings during the analysis. It is necessary to change communication in order to attract relevant candidates and think about the ideal candidate. Persona represents the characteristics of a person, and the target audience is a demographic description needed for campaign setup. Conducting data analysis and qualitative interviews with representatives of the target group is crucial. Targeting without analysis is a big mistake because the positions for candidates must be tangible. It is essential to target precisely and place the campaign where the candidates are.